Refund policy
Welare, customer satisfaction is important to us. We aim to provide a clear, transparent, and fair return, exchange, and refund process for all customers across the United States.
By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.
Return Window: 30 Days
At Welare, we offer a 30-days return policy for orders delivered within the United States. Customers may request a return or exchange within 30 calendar days of receiving their order.
To be eligible for a return or exchange, the product must meet all the requirements outlined in our Return and Refund Policy.
Shipping and Delivery
We currently offer free shipping on all orders to the United States.
Product Returns
Yes, I accept returns for defective and non-defective products. If you're not completely satisfied with your purchase, you can request a return as long as it meets our return policy requirements.
Exchanges
Yes, I accept exchanges. If you receive a defective, damaged, or incorrect item, you may request an exchange in accordance with our exchange policy.
How to Request an Exchange
To request an exchange, please contact us at support@welare.com with your order number and details of the item you would like to exchange. Our support team will provide you with the necessary instructions and return address. Once we receive and inspect the returned item, we will process the exchange and provide updated shipping information.
Product Condition for Return or Exchange
We accept returns and exchanges only for new and unused products. This includes products that are unopened in their original packaging or have never been used.
Return label
Customer's responsibility : Customers are responsible for the return shipping costs and return shipping label.
No Restocking Fee
We do not charge a restocking fee for eligible returns or exchanges. No additional restocking fee will be charged for eligible returns.
Refund processing time 7 Days
After we receive and inspect your returned item, we will process your refund within 7 business days. Your refund will be sent to the original payment method used for the purchase. Please allow additional time for your bank or payment provider to complete the transaction and show the refund in your account.
Return & Refund Support
If you have any questions about returns or refunds, our support team is available to assist you:
Email: support@welare.com
Phone: +1 (786) 343-0682
Address: 150 NE 27th St, Miami, FL 33137, United States
Support Hours: Monday – Friday, 09:00 AM – 5:00 PM (GMT-05:00) Eastern Time (ET)
Live Chat: Available on-site