Frequently Asked Questions (FAQ)

Below are answers to the questions our customers ask most often. If you can't find what you need, our support team is happy to help.


 Where do you ship?

We currently ship to the United States, United Kingdom, Poland, Germany, Italy, and France. We offer free standard shipping on all orders to these destinations.


How long does delivery take?

Orders are usually processed within 1–2 business days.

The estimated delivery time is typically 5–6 business days.

Estimated total delivery time: 6–8 business days.

Delivery times may occasionally vary due to courier delays, holidays, or other external factors.


 Do you offer free shipping?

Yes. We currently offer free standard shipping on all orders to the United States, United Kingdom, Poland, Germany, Italy, and France.


How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Tracking updates may take up to 24–48 hours to become active.


What payment methods do you accept?

Available payment methods may include:

  • Shop Pay
  • Shop Pay Installments
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • PayPal Wallet


Can I return my order?

Yes.

We offer a 30-day return policy for eligible items.

Returned products must be unused and returned in their original condition.

Please review our Return & Refund Policy for full details.

 

What should I do if my order arrives damaged?

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief explanation of the issue

Our support team will review the issue and help provide an appropriate solution.

 

Can I cancel or modify my order?

Orders may be cancelled or modified before dispatch.

If your order has already been processed or shipped, changes may no longer be possible.

Please contact us immediately if you need assistance.


How can I contact customer support?

Email: support@welare.com
Phone: +1 (786) 343-0682
Address: 150 NE 27th St, Miami, FL 33137, USA
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Live Chat: Available on-site


Is my payment information secure?

All payments are processed securely through trusted payment providers using encrypted checkout technology.

Welare does not store full payment card details.


What happens if my parcel is delayed?

Occasional delays may occur due to courier services or external factors.

If your order has not arrived within the expected timeframe, please contact our support team, and we will investigate the issue.


How do I request a return or refund?

To request a return or refund, please contact our customer support team before sending any item back.

We will provide return instructions and further guidance where applicable.


Contact us

Email: support@welare.com
Phone: +1 (786) 343-0682
Address: 150 NE 27th St, Miami, FL 33137, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Live Chat: Available on-site

Feel free to contact us.